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The start of a new year is an opportune time to reflect and plan. Further to setting goals for your small business, it can be helpful to have a focus word to guide you through the year. A focus word can be better than setting New Year’s resolutions, but it may not be any quicker! You will need to contemplate...

‘Isn’t it funny how day by day nothing changes, but when you look back everything is different.’ (C.S. Lewis) We all get a little crazy in December. Burnt out, over it, looking forward to holidays ...

As your small business grows, you will need to bring more people and resources on board. Especially if you aspire to have a business that operates without you so you are free to go on holidays or earn money while you sleep! Even if you plan to remain small, it is likely you will need some support. If you have been...

Christmas can be either a crazily busy time if you are a retailer or wholesaler, or it could be a quieter time if you are a freelancer. Either way, with a little over 10 weeks to go, you need to plan your time now and get into action to maximise profits before the year is over. Here are our top 10...

I have been studying scriptwriting and one of the most incredible realisations during the course was how most movie scripts, regardless of the genre,  follow the same basic formula – the same sequence of events – almost down to the minute. Now I can see how the same sequence of events applies to the Lion King as it does to...

Online Australian fashion store, Birdsnest, is a thriving business with a strong reputation and loyal customer base. Primarily because they put customers first and manage a positive customer experience. Customer experience (CX) is about the journey you take your customers on. From the moment they hear about your business and brand, to the follow-up they receive after using your products or...

Being skilled in time management is so important when running a small business, as it’s a busy job with many roles to juggle. And that’s just the work side of life. You cannot create time, but you can manage time. It starts with getting rid of the things you don’t need in your life, and then scheduling the things you need...

Pricing your small business products and services properly is one of the most important and hardest business decisions you’ll make, and continue to make as your business grows and prospers. It is tricky because the pricing equation is never as simple as adding a bit on to recover your costs. It centres on the perceived value or quality your customers have...

You know you have exactly the same number of minutes in a day as everyone else on the planet. How is it that some people manage to do more than others? It’s all about time management and being productive with what time you have. You can’t just find time – you have to schedule it. How you spend your time...

Running a small business is a big job. One where you juggle many roles and undertake a variety of tasks. Using your time effectively and being productive are essential to small business success. We’ve pulled together some key productivity tips and tools to help you manage your time and develop a more efficient business. It’s important to introduce any new work...