Author: Nichole Maybury

In our first member case study, meet one of our foundation Beyond Business Groups members – Miriam Wynne. In these case studies we will demonstrate how our learning program is helping small business owners, what they see as the biggest benefits, and what they have done to strengthen their businesses.  Meet Miriam Miriam is Practice Manager at EBR Physio, a family-owned physiotherapy...

Check out our quick and easy Christmas promo planner for 2020. Christmas has snuck up on many of us with the distraction of COVID – especially for those of us in Melbourne who are just out of lockdown. If you haven’t had a chance to get your Christmas promotion organised, don’t panic that there are only 6 weeks to go...

When making significant changes to your business (or if you’ve never done it before!), reviewing your customer touchpoints and customer experience is a must. Many of our Beyond Business Group members have adapted to new ways of working and delivering their products and services during COVID. To help them, and all of you, to maintain brand equity, I developed this...

It is difficult to know how to handle your small business branding and promotion during the COVID-19 pandemic. There is certainly room for your reputation to be enhanced or tarnished. Even if you have a strong understanding of your target market, the current situation impacts each individual so differently. The attitudes, feelings and responses of people vary, and are constantly...

As the spectre of COVID-19 (coronavirus) grows, so do the impacts on our economy, and our small businesses. We have developed some tips to help you prepare for, and manage, the impacts of coronavirus. We also have links to helpful resources. While it’s important to be prepared, it’s also important not to panic as the coronavirus situation unfolds. If managed well...

Following your passion in business can make you feel good and help you be productive, and positively influence your mental health. But running a small business can also be stressful and challenging. Working long hours and struggling to achieve work–life balance, worrying about cash-flow and income, and feeling isolated and lonely (which can be helped by participation in Beyond Business...

The start of a new year is an opportune time to reflect and plan. Further to setting goals for your small business, it can be helpful to have a focus word to guide you through the year. A focus word can be better than setting New Year’s resolutions, but it may not be any quicker! You will need to contemplate...

‘Isn’t it funny how day by day nothing changes, but when you look back everything is different.’ (C.S. Lewis) We all get a little crazy in December. Burnt out, over it, looking forward to holidays ...

Online Australian fashion store, Birdsnest, is a thriving business with a strong reputation and loyal customer base. Primarily because they put customers first and manage a positive customer experience. Customer experience (CX) is about the journey you take your customers on. From the moment they hear about your business and brand, to the follow-up they receive after using your products or...

Being skilled in time management is so important when running a small business, as it’s a busy job with many roles to juggle. And that’s just the work side of life. You cannot create time, but you can manage time. It starts with getting rid of the things you don’t need in your life, and then scheduling the things you need...